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support & FAQ

Need help with a registration, DNS, transfer, renewal, or account record? Start with the answers below or contact us.

DNS and website setup

After registration, we send DNS instructions. You can point your domain to any website host or email provider.

transfers and ownership

You are the registrant. We provide the authorisation information required for supported transfers.

renewal and cancellation

We send reminders before renewal. Cancellation and refunds depend on the registry grace period; contact us promptly.

failed registrations

If verification or a registry rule blocks a registration after payment, we will resolve it, offer an alternative, or refund as applicable.

purchase status

Keep your confirmation email and receipt. For a status update, include your order ID in a message to support.

supported locations

Availability depends on each extension’s registry requirements. Search a domain to see whether it can be registered.

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